On January 27 this year, I wrote a post on Facebook regarding poor B-Mobile service in my village, Chuzagang, Gelephu. This winter alone, I’ve already visited my village more than three times and during these visits, I discovered that Bhutan Telecom’s (BT) cellular service was bad in the community.
The connection for phone call was inconsistent, and I couldn't use social media on my phone. And like me, there were many other locals who still want to stick to the B-Mobile and were frustrated with its service.
The number of people owning smart phones in the gewog is increasing and they need good mobile reception for accessing information and news, maintaining social relationships, civic engagement, seeking employment, and doing business. I’m not assuming this. I saw it, my fellow-villagers told me. And I read their posts on social networking sites expressing how difficult it’s to live without proper mobile service in this day and age.
|Chuzagang gewog office|
Like any parts of the country, the phone and Internet have become an integral part of many Chuzagangpas’ lives and it has become difficult to function without it. Even the Prime Minister Office has initiated G2C, by which they introduced many mobile apps that are extremely useful for the people. All the government and non-government agencies also use social media platform to disseminate their information.
Today Internet has become an important tool in our society not only for enabling good governance and economic functions but also for empowering people, especially those underprivileged ones. In this context, I felt that my village was denied proper access to ICTs and also excluded from the digital facilities, which can be (arguably) demanded as our basic rights from the government in this modern world.
Back to my Facebook’s post, the BT has responded to my post very immediately stating that they “will surely take up and address this issue la. Kindly bear with us.”
I was surprised.
In the morning of January 30, 2018, I received a message from the Marketing Communications Manager of the BT asking for my phone number. She informed me that their technical and marketing officials have already reached Chuzagang for network test.
I was more surprised.
Actually, I didn't expect that the Bhutan Telecom would take my issue very seriously, and moreover, I didn't believe that they would act so fast. Because our system is such that many issues or concerns are just ignored or buried. But the reality of this case is that the BT was in my village and has conducted network test. They informed me that they would update me regarding restoration of the network.
It so happened because of the person like the Marketing Communications Manager of the Bhutan Telecom, I assume, who is extremely efficient at what she does. I informed some of my fellow-villagers and they are very happy about it. The BT Marketing Communications Manager has earned my respect, my villagers’. Thus, the BT has earned too.
I appreciate the efforts from the BT management. Thank you so much la!